Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your goods to request a return.

Please note, that you are responsible for the costs of returning goods. If you choose for us to arrange for them to be collected and/or shipped, the return shipping cost will be deducted directly from your refund.

If your order hasn't been delivered and you'd like to cancel, we must be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel.

However, if your order includes personalized requirements or goods customized to your specifications, there is no right to cancel, return or refund as these are made to order.

 Products must be returned with Proof of Purchase and complete with all components including instruction booklets, etc. 

We do not accept return products which are irresponsibly or poorly packaged, used, destroyed, incomplete and unsellable.

We do not accept packages sent as “Cash on Delivery”.


If after you have received your goods you find you have ordered incorrectly or the items are unsuitable you can return any item to us, at your own cost for a refund or an exchange, as long as it is unused and returned in the original packaging. Goods are not sold on a trial basis.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.

Please contact us +353 87 142 65 93 or by email at greenfingerie.info@gmail.com and we will inform you of collection options and explain our refunds process.